Clinical Case Manager and Coach

Boston, MA

Full Time

Experienced

Position: Clinical Case Manager and Coach
Status: Full-time, exempt
Location: Hybrid, Boston, MA
Compensation: $75,000-$85,000 annually (commensurate with credentials and experience)
Reports to: Director of Coaching and Case Management

Who we are:
Intent Clinical offers a continuum of services to guide individuals and families through the behavioral health industry by providing concierge-level care, identifying suitable treatment and aftercare options, and assisting in creating and implementing sustainable recovery plans. We help address the needs of those struggling with behavioral health issues, including substance use disorders, mental health issues, eating disorders, and mood and personality disorders. We also support individuals on the autism spectrum, aging adults with dementia, and young adults who are struggling with transitions to independence.

Who you are:
You are collaborative, and organized, have excellent oral communication, and
writing skills, and developing meaningful professional relationships with clients, colleagues, and coworkers. You are professional, dependable, and able to tailor your therapeutic approach according to each client’s specific needs. You have experience in the mental health and behavioral health industry, outstanding customer service and interpersonal communication skills, and a strong understanding of the family systems and addressing complex family dynamics. You are dedicated to the client’s well-being, understand the importance of confidentiality and discretion, and are adept at managing crises while remaining calm and focused. The ideal case management/recovery coach candidate is adept at working independently while also thriving with supervision and guidance. You are comfortable with a hybrid work schedule consisting of at least 1 day a week in our Boston office and meeting clients in the community or home setting.

What you’ll do:
Direct Care/Client Services

Report to the Director of Case Management
Maintain average weekly utilization of at least 60% providing billable services to clients. This may include:
- Provision of coaching, consulting, and other client services
- Coordinating and helping to complete a comprehensive consultation addressing the client’s educational, vocational, recreational, and social needs.
- Clinical: defining what clinical services will be accessed and how frequently. Facilitating efficient communication between treatment team, client, and family coach.
- Educational: assistance in selecting a school program. Supporting a client’s school plan, including class selection, connections, and school-based resources (i.e. tutoring and counseling).
- Vocational plan: assessment of vocational interests, short-term support for finding and keeping a job and long-term planning towards career goals.
- Recreational plan: discovery of clients’ interests in cultural, sports-related, and artistic pursuits. Connections to appropriate resources.
- Social: developing skills to pursue healthy behaviors and assistance in cultivating a positive support network.
- Independent living skills: creation and monitoring of a budget, assistance with time management and other basic living skills as needed.
- Creating short and long-term client goal plans; daily documenting of progress.
- Meeting with client 1-5 times per week in the community or home settings to client progress, with follow up calls as appropriate.
- Providing observed in-home drug testing and Sober Link monitoring if appropriate.
- Maintain up-to-date and organized records and reports in Ritten and TimeSolv.

Miscellaneous

Other duties assigned

What You’ll Bring:

Minimum of a bachelor’s degree
Ability to calmly, flexibly, and efficiently manage client crises as they arise
Ability to work collaboratively as well as independently
Comfort and quick learning curve with technology on day-to-day tasks (i.e. Microsoft Office, Ritten, etc.)
Availability for occasional weekend and evening work, and multiday overnight travel with reasonable advanced notice
Strong written, verbal, and analytical skills

You Ideally Have

Master’s degree or higher preferred; in counseling, psychology, social work, or related field
Active clinical licensure or working toward one
An understanding of social responsibility and how to contribute positively to the well-being of others
Experience working as a mental health clinician or case manager with experience working with clients with complex mental health diagnosis, substance use disorders, eating disorders, and autism spectrum disorders
Experience working with high net worth and ultra-high net worth individuals and families

What we'll bring:

Competitive Bonus Opportunities based on ability to meet performance metrics
Flexible work environment and schedule
Collaborative and supportive culture focused on your personal and professional growth
Health, dental, FSA plan, and 401K plan.
Monthly phone stipend
Wellness Incentives up to $500 annually

Commitment to Diversity, Equity, Inclusion, and Belonging
We encourage applications from people of color, women, those with disabilities, LGBTQIA+ individuals, immigrants, veterans and anyone else who has faced discrimination or oppression as a result of their identities. We are committed to promoting an environment that celebrates diversity, equity, inclusion and belonging in all areas of our organization. We strive to foster an
inclusive workplace where everyone feels welcomed, respected, and valued. We embrace differences of all kinds, such as age, race, ethnicity, gender, sexual orientation, gender identity or expression, physical ability, religion, veteran status, national origin, and socioeconomic background, among others.

We understand that diversity goes beyond visible differences and encompasses a vast array of characteristics, experiences and beliefs. We actively seek individuals with diverse backgrounds to join our team because we believe this enriches our company culture and enhances the services to our clients. Studies have shown that folks of historically marginalized groups will often only apply to a job if they meet or exceed the listed qualifications. If you believe that you could be a good fit for our company, but don’t quite hit every requirement, please do still apply, we would love to hear from you!

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Cover Letter

Who referred you to this position? Enter their first and last name here.

What attracted you to apply to Intent Clinical?

What does recovery coaching mean to you and how do you define it?

How did you get into this field?

What type of clientele have you worked with?

Which populations or diagnosis do you feel most competent working with and which ones do you feel least competent working with?

How comfortable are you seeking supervision or guidance on a case?

What is your approach with clients?

How do you manage difficult clients or situations?

Please describe your proficiency with basic computer skills such as email and Microsoft Office or Google suite.

Do you want to tell us anything else about you?

While a license is not required to perform this role, licensure information is important for us to understand the clinical background of our team members. Do you currently or have you ever held clinical licensure?*

If you answered yes above, please provide your license type, number, and state of issuance. Please clarify if this licensure is active, or if your licensure has ever lapsed or expired.

What is your desired salary?

What is your highest level of education completed?*

Please identify the names, relationship to you, and email addresses of 2 professional and 2 personal references.*

How did you hear about us?*

Are you a current or former employee of Intent Clinical (or formerly O'Connor Professional Group)?*

If you were referred by an Intent Clinical employee, who referred you?

I certify that I have read and understand the applicant instructions included with this application and that the answers given by me to the foregoing questions and statements made by me are complete and true to the best of my knowledge and belief.

I understand that any false information, omissions or misrepresentations of facts called for in this application, whether on this document or not, may result in rejection of my application or discharge at any time during my employment.

I understand that this application form is intended for use in evaluating my qualifications for employment and that this application is not an offer of employment. I further understand that if hired, my employment will be considered "at-will" and that my employment may be terminated for any reason, with or without cause or notice, at any time by me or the Company and that this application is not intended to constitute a contract of continued employment.

--------------------------------------------------------------------------------------------------------------

Lie Detector Test for Maryland and Massachusetts Applications:

Under Maryland Law an employer may not require or demand as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this provision is guilty of a misdemeanor and subject to a fine not exceeding $100.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

-------------------------------------------------------------------------------------------------------

By providing my electronic signature, I acknowledge that I have read and self attest to all of the items listed. Please type your name to sign.*

Voluntary Self-Identification of Disability (CC-305)

For more information regarding the Voluntary Self-Identification of Disability, please visit the US Department of Labor.

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Human Check*

Submit Application

Thanks for visiting our Career Page and your interest in applying to Intent Clinical. Please review our open positions and apply to the positions that match your qualifications.

Don't see a job that matches or were you referred by an employee? Apply to the Specialized Referral Application.

Clinical Case Manager and Coach

Apply for this position